Where is my order?
Answers with the order’s status once the shopper is identified.
Answers on its ownNeeds: authenticated order lookup
Tapp for commerce
Order questions, answered in a conversation.
A shopper asks where an order is, gets an order-specific answer, and reaches your support team when they need a person.
Demo previewThe conversation shows the intended experience, not a live integration.
Northline OutdoorBusiness agentDemo preview
Where is my order #20817?
Your boots shipped on Monday and are due tomorrow.
Thanks. The jacket in the same order arrived damaged though
Sorry about that. I can’t process damage claims, so I’m bringing in our support team with your order details.
Maya from support joins the conversation.
The journeys shoppers start.
Each journey shows what the agent would do on its own, what it asks first, and when a person takes over.
Wrong size
Offers an exchange and starts it only after the shopper confirms.
Asks firstNeeds: a separately confirmed exchange action
Product questions
Answers sizing, materials and shipping questions from your approved store content.
Answers on its ownNeeds: approved product and policy content
Damaged item or refund
Collects the order details, then hands the conversation to your team.
Hands to a personNeeds: routing into your support tool
What is available today, and what is a demo.
| Capability | Status |
|---|---|
| Business conversations in Apple Messages (Tapp is an Apple-approved provider) | Provider approved |
| AI agent answering from your approved content | Demo preview |
| Order lookup for an identified shopper | Planned |
| Exchanges, returns and refunds as confirmed actions | Planned |
| Handoff into your support tool | Planned |
For technical teams. Connections are designed around MCP adapters for the specific data and actions you approve, with customer identity, confirmation and audit for every action. Planned Nothing is connected by default.
See it with your store’s questions.
Tell us about your business and the workflow you want to improve.
Businesses and conversations shown are fictional demo previews.