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Frequently Asked Questions

How Tapp works?open
TAPP is a customer engagement platform that helps mobile apps re-capture users in their native environment. TAPP keeps your brand where users already spend their attention- making returning to your app more irresistible than ever.
What services do we offer?open
TAPP helps apps engage users outside the app with custom widgets, live activities, interactive elements and much more. Our No-Code Back Office lets companies create, configure, and optimize these tools remotely, while lightweight SDKs make integration seamless.
How will Tapp help my engagement?open
TAPP boosts engagement by placing dynamic, interactive experiences everywhere users are outside the app. Instead of getting lost in ignored push notifications, your brand becomes a natural part of their everyday flow. TAPP delivers rich, contextual, tap-ready content that captures attention instantly, drives habitual return and makes re-engagement feel effortless and inevitable.
How can I contact customer support?open
You can reach our customer support team anytime via email at contact@tappgo.com.
Who can benefit from our services?open
Any business or app looking to increase user engagement, deliver interactive content, and reach users outside the app can benefit from TAPP.
What makes Tapp different from others?open
TAPP brings a new level of sophistication to on-device engagement. Our expertise enable rich, meaningful experiences that others simply can’t replicate. We guide our partners end-to-end and deliver consistently stronger outcomes through a platform designed for durability, precision and innovation.
Do I need technical skills to use your tools?open
No. TAPP’s No-Code Back Office makes it easy to create and manage widgets, live activities, and chatbots without any technical skills.
Can your tools work on both websites and mobile apps?open
Yes. TAPP’s widgets, live activities, and chatbots are designed to work seamlessly on mobile apps and websites, providing consistent engagement across platforms.
How secure are your tools?open
TAPP is built with industry-standard security and encryption and is SOC2 compliant, ensuring that your data and user interactions are safe and fully protected.
Which KPIs can I expect Tapp to improve?open
Tapp boosts the core retention and monetization metrics that matter most. Studios see lifts in daily widget interactions, DAU/WAU retention curves, session starts, and reactivation of dormant users. This translates into higher LTV, stronger ROAS efficiency, and more consistent revenue per engaged user.
How does the technical integration with Tapp work?open
Tapp is integrated via an SDK that you install directly into your mobile application, in the same programming language your app is built with. We provide wrappers for multiple environments, including React, Unity, .NET Core, and more. The package is designed to be very simple to implement - most teams complete the integration in 10 minutes to 30 minutes, depending on the technology stack they use.
How do I get started?open
Try our demo or contact us! If you’d like a personalized walkthrough or have questions, just reach out. We’re happy to help you get set up.

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